FREQUENTLY ASKED QUESTIONS

Shipping

We currently offer delivery on a 48 hour delivery service via Hermes or Royal Mail.  All orders over £20 are free. Any orders below £20 will be charged at £1.99.

All orders placed before 2pm will be dispatched the same day and after 2pm will be dispatched the following day. We currently offer delivery on a 48 hour delivery service via Hermes or Royal Mail.

All orders placed before 2pm will be dispatched the same day and after 2pm will be dispatched the following day. We currently offer delivery on a 48 hour delivery service via Hermes or Royal Mail. If speed is important then keep checking back as we hope to add further options soon!

We currently only ship to the UK. Keep checking back as we hope to add other countries soon!

Orders

To create something new we’ve used premium high quality ingredients that are more typically found in health food or sports nutrition shops. If you are not entirely happy with your Superzeros purchase then we offer a 100% Satisfaction Guarantee. Please email us with your order number at hello@super-zeros.com

If you’d like to make a change to your order, send us an email at hello@super-zeros.com with all of your order details included and we’ll do our best.

A shipping confirmation will be sent once delivery has been attempted.

We're not currently offering sample or single box options but we hope to expand our product range quickly so keep checking back.

If your package has been marked as delivered but you haven’t received it, email us at hello@super-zeros.com and we can help.

You'll find a link to unsubscribe from all of our emails at the bottom of each email we send. 

Subscriptions

When you choose a subscription you can select the products and frequency you wish. If you want to cancel or change your subscription, you can do it at any time.
Your payment details will be stored securely and you'll be charged for each of these deliveries.

No, you can cancel your subscription at any time.

You can do all of these things by logging in to your account where you will find all of these options available. If you didn’t create an account initially when you placed the first order you can create an account using the email you used with the order. If you can’t find them then let us know at hello@super-zeros.com and we can help.